How can we help?

Most Asked Questions

How do I find my account/routing number?
Log in to your anda Bank Account online or in the app. You can find your account number and bank routing information when you tap the 3 dots next to “Account Activity”.

How do I set up direct deposit?
You will need to provide your employer’s payroll department with both your account and bank routing numbers which can be found when you log into your account online or in the app. Click on “Set up direct deposit” to fill out and download a form to share with your employer’s payroll department or your benefits provider.

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Getting Started

What information do I need to provide to open an anda Bank Account?
To open an anda Bank Account you will need to provide your legal name, address, date of birth, mobile phone number, email, and social security number. You will be establishing a bank account (anda Bank Account) with an anda Visa® Debit Card and collectively this information will be used to ensure that you are who you say you are.
In order to prevent fraud, we ask that you provide a physical address that we can use to send your card to. It takes up to 10 days for your anda Visa Debit Card to arrive. Please call us at 1-844-524-0534 if you have not received your card after 15 business days. Delivery may be delayed during peak shipping seasons.

How old do you have to be to open an anda Bank Account?
You must be 18 years or older to sign up for an anda Bank Account.

Are there fees associated with the anda Bank Account?
anda does not charge sign up fees, overdraft fees, monthly service fees and has no minimum balance fees or requirements. Other fees may apply. See the Demand Deposit Account Agreement for details.

Do I need to download the anda app?
For the best banking experience, we highly recommend you download the anda app for anytime access to your account. You can access your account balance, view your recent activity and lock your card to prevent new purchases if you ever misplace your card 24/7. You can also manage your account by logging in at app.andafinance.com/login. Standard rates may apply

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My Account information

How do I update or change my phone number?
Please call anda Customer Service at 1-844-524-0534.

How do I update or change the address on my anda Bank Account?
Please call anda Customer Service at 1-844-524-0534.

What is my username? Where can I find my username?
Your username is the email you used at sign-up. Visit the “Account management” page in your app or in your online account to view the email associated with your account.

I forgot my password? How can I reset my password?
Please visit andafinance.com/login to reset your password. Click on the forgot password link and follow the instructions provided.

How do I change/reset my PIN?
You may change your PIN by visiting “Card management” in the settings menu.

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Adding money

How can I add money to my anda Bank Account?
There are several ways to add money to your anda Bank Account.

• Direct deposit your paycheck or government benefits check

• Transfer from Apple Pay® or Google Pay™ and payment apps like Cash App® or Venmo®

• Transfer money from an external bank account into your anda Bank Account with no anda fee

• Link your external bank account and easily set up transfers from within the anda app

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External Bank Account Transfers

Can I transfer money from another bank account to my anda Bank Account?
Yes. There are two ways to transfer money from an external bank account with no anda fee*.

1. Log into your external bank account and set up a transfer.

2. Log into your anda Bank Account and link your external bank account to easily move money between your two accounts. Make sure the name on the external bank account matches the name on your anda Bank Account.

How long does it take for the money to transfer from another bank account into my anda Bank Account?
Bank transfers usually complete in 2 - 3 business days.

How much does it cost to transfer money from another bank account to my anda Bank Account?
anda charges no fees for these services.* Limits, transaction fees, terms and conditions may apply. See your external bank account for details.

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Direct Deposit

What is direct deposit?
Direct deposit is a payment option where your funds are electronically transferred into a bank account rather than through a paper check.

What type of information do I need to provide to my employer or benefits provider in order to set up direct deposit?
You will need to provide your employer with your anda Bank Account number and routing number. In order to set up direct deposit for your benefits please visit godirect.gov/gpw/enrollment. You will need to provide your benefits check amount, check number or claim number, paying agency, and payment type.

How long does it take to receive my first direct deposit?
It may take up to 2 pay cycles to receive your first deposit. We will only be able to deposit your payment if the name on file with your employer or benefits provider matches what is on your anda Bank Account.

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Cash a Check

Can I cash a check with the anda app and have the money added to my account?
At this time you cannot cash a check with the anda app. A mobile check deposit feature will soon be housed right in your anda app and will be offered as part of your anda Bank Account. Stay tuned for the launch of this feature.

How can I get funds from a check added to my anda Bank Account?
You may use the Ingo Money app to add checks into your account right from your phone. Use the Ingo Money app from the Apple App Store or Google Play Store1. Please note this service is not provided by or offered by anda and third party fees may apply.

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Tax Refund

How do I get my tax refund direct deposited to my anda Bank Account?
Visit IRS for more information.

How do I know when my tax return has arrived?
We do not have any information on your tax return status. However, you can opt in to receive notifications every time funds are deposited into your account or check “Where’s my refund?” at IRS website.

If my tax refund is a paper check, can deposit it into my anda Bank Account?
You may use the Ingo Money app to add checks into your account right from your phone. Download the Ingo Money app from the Apple App Store or Google Play Store.1 Please note this service is not provided by or offered by anda. Third party fees may apply.

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MOVES Token1

What is a MOVES token?
A MOVES token is a new cryptocurrency.

Who created MOVES tokens?
We did!

Why did you create MOVES tokens?
To provide our customers with rewards and new financial opportunities and get a headstart in cryptocurrency.

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Refer-a-Friend1

What is the Refer-a-Friend program?
We are rewarding our customers with 50 MOVES tokens when they recommend our anda Bank Account to friends and family who then sign up and make an initial deposit of $100 or more to their anda Bank Account.

How it works:

1. Log in to your account and tap “Refer-a-Friend” on your account summary page.

2. Choose how you want to share your referral link with your friends.

3. You both get your tokens when your referred friends become new anda Bank Account customers and deposit $100 or more to their account.

Who is eligible to participate in the Refer-a-Friend Program?
anda customers whose accounts are in good standing.

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Security & Privacy

Are the funds in my account insured by the FDIC?
Yes. Funds in anda Bank Accounts are insured up to the standard maximum deposit insurance amount of $250,000 through our partner, MetaBank®, N.A., Member FDIC. Funds are FDIC insured, subject to applicable limitations and restrictions when we receive the funds deposited to your account.

Am I protected against unauthorized charges made on my anda Bank Account?
Visa’s Zero Liability Policy* is our guarantee that you won’t be held responsible for unauthorized charges made with your account information. You’re protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline. NOTE: *Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

Can I lock my card to stop purchases?
In the settings menu, click on “Card management” to lock your card.

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MOVES Marketplace

What is the MOVES Marketplace?
The MOVES Marketplace has NFTs (digital art pieces) that are exclusively available to MOVES token holders. Earn MOVES tokens so that you can access NFTs.

How can I access the MOVES Marketplace?
You can access the MOVES Marketplace when you log into your anda Bank Account.

What is an NFT?
Non-Fungible Tokens (NFTs) are unique, digital items with blockchain-managed ownership.

How do I obtain an NFT? What type of currency does the MOVES Marketplace accept?
As long as you have accumulated enough MOVES tokens equal to or higher than the value of available NFTs, you can exchange your tokens for the NFT of your choice by the click of a button! Your acquired NFTs will be then stored in your own personal gallery available through the anda app. MOVES Marketplace only accepts MOVES tokens at this time.

Can I get an NFT if I’m not an anda Bank Account account holder?
NFT's are only available on the MOVES Marketplace to anda Bank Account holders.

Can I submit an NFT to be offered on the MOVES Marketplace?
Not yet. anda is building the capability for customers to submit content that will be minted to NFTs and made available on the MOVES Marketplace. We feel this is an important way for us to support and engage our community of users, so check back soon to be one of the first customers to use this feature.

How do you choose what artists to partner with?
anda is committed to supporting a variety of Latinos, in all stages of their careers, to take part in this new art and crypto universe. The MOVES NFT Marketplace will have hundreds of digital art pieces that will be exclusively available to MOVES token holders

What is the underlying cryptocurrency for MOVES NFTs?
MOVES NFTs are powered by the Solana blockchain.

Can I transfer my NFTs?
Soon the anda app will enable its customers to transfer their acquired NFTs to external customer Wallets supporting SPL (Solana-based) NFTs. The transfer will be initiated from the anda app and requires customers to enter their external Wallet address.

Are my NFTs safe in my wallet? What if I see someone trying to an NFT I have in my wallet?
Security is one of anda’s highest priorities in protecting all customer data and assets including MOVES tokens and NFTs offered on the MOVES Marketplace. To that end, anda conforms to best practices for handling sensitive data, and does not expose private keys required for accessing Wallets outside of anda ecosystem.

What is the value of my NFT?
NFT value, like all assets, are determined by market forces of supply and demand. We hope that every anda customer finds personal value in the NFTs they get in the MOVES Marketplace, but if a customer tries to offer their NFTs on any third party exchange, value will be determined via that third party exchange and not the MOVES Marketplace.

What is the environmental impact for MOVES NFTs?
anda’s choice of Solana as one of the most efficient Proof-of-Stake blockchain projects ensures minimal environmental impact from minting and transfer transactions of MOVES tokens and NFTs offered on the MOVES Marketplace.

Can I spend MOVES tokens in my staked wallet?
You can only spend MOVES tokens in your EARNED wallet for NFTs. This means that if you have all of your tokens staked then you will have to transfer them to your Earned wallet before acquiring any NFTs.

Why can’t I see my NFT?
If there is high demand on the Solana blockchain, it could take more time to complete the transaction than anticipated. To double check, try looking up your transaction on Solana Explorer.

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Can’t find what you’re looking for?
Give us a call.